User issue Resolution System for PRN

Step-I: Please follow the below instruction in case of an issue with PRN

Please email your query or complaint to Helpdesk at helpdeskprn@gmail.com In your email, always mention TRN/PRN, Contact Person & Contact number for faster support from Helpdesk. You can also attach/upload appropriate screen shot related to issue/concern if required.

Step-II: Please follow Step II for escalating your query if it is not resolved from Helpdesk. Escalation should be done strictly in the order given below with proper reference of email sent to the last level along with date and TRN/PRN

• Level - I (In case of no reply from Helpdesk in 3 working days after reporting)
  PRN Support Lead, Shri Siddharth Pandey (siddharth.pandey@ddugky.gov.in)
• Level - II (In case of no reply from Level – I in 3 working days after reporting)
  Head, Roshni & Head Monitoring, DDU-GKY, Shri Vinay Kumar Pandey (vinay.pandey75@nic.in)
• Level – III (In case of no reply from Level – II in 3 working days after reporting)
  Director/Head SPM, Shri Virendra Sharma (virendrasharma-cwc@nic.in)

Note: Mails sent on other than above mentioned email IDs for PRN related issues will not be entertained.